Does no registration rule out an order review?
No. Creating an exchange without a permanent account does not exclude review of a particular transaction. Additional evidence can be requested when the circumstances of the order justify it.
AAVESwap AML and Transaction Review Policy
AAVESwap assesses exchange activity and can review an order when its payment or risk information needs clarification. This policy explains the additional-information process and how an order can be resolved.
Transaction Screening
We assess the asset, network, payment history and other order information available to the service. A transaction can be flagged for investigation where its indicators suggest prohibited activity, a relevant restriction or inconsistent payment information.
A screening indicator is a reason to investigate, not a final determination that the sender acted unlawfully. We consider the context of the specific order and may ask for evidence that resolves a mismatch or source-of-funds concern.
Additional Review and Information Requests
An order may pause while the service verifies its payment, source of funds, ownership or applicable restrictions. Requested evidence can include transaction references, an explanation of the payment path, proof of control or identity information when appropriate to the case.
We seek information relevant to the review rather than unrestricted access to a wallet. Recovery phrases and private spend keys must not be provided; Monero transaction-specific payment evidence is different from those secrets.
Instructions for a review must be linked to the identified order and communicated through the verified support channel. Do not send identity documents in an unsolicited initial email or to a person contacting you through an unverified social account.
Restricted Activity
The service must not be used to launder criminal proceeds, finance terrorism, facilitate fraud or circumvent restrictions applicable to the service or transaction. We may decline an order where the requested activity or verified circumstances are incompatible with these requirements.
You must provide accurate payment and receiving information and respond honestly to relevant review questions. Using another person's identity or fabricating a source-of-funds record does not resolve a flagged payment.
Order Outcomes and Refund Handling
The available outcome depends on the verified payment state and review findings. An order may proceed, require corrected information or a new quote, be declined before payment, or become eligible for an agreed return where it can be processed.
A refund request does not bypass verification or guarantee an immediate return to any address named in a message. We need to establish the payment, appropriate destination and any restrictions affecting the transfer; applicable network costs and return conditions are explained before an agreed return.
We cannot cancel an already executed blockchain payment. A wrong-network or unsupported-token deposit also does not establish that recovery is technically possible.
Review Records and Requests
Review records follow the purposes and retention rules in the privacy policy, including exceptions for a documented dispute or an applicable obligation. Information is restricted to personnel and service providers that need it for the relevant function.
Contact transaction review support with the order reference to ask about an open case or an available resolution. Any cooperation or disclosure is limited to the circumstances and obligations applicable to the service.
AML FAQ
Begin an order inquiry with its reference and the evidence already available. Further information should follow a verified, case-specific request.
Can a refund be requested while a review is open?
You can request a return and ask what verification is needed to assess it. The request does not guarantee that the review can be skipped or that funds can immediately be sent to a newly supplied address.
Should identity documents be sent in the first support email?
No. Begin with the order reference and relevant transaction details, then follow verified instructions if the case requires further evidence. Do not send documents or wallet secrets to an unsolicited contact.